Transform Your Garden Dreams Into Reality

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Privacy Policy

Effective Date: January 1, 2026

Information We Collect

Pure Garden Essence collects information you provide directly to us, such as when you request a consultation, contact us through our website, or engage our services. This may include your name, email address, phone number, property address, and details about your gardening needs.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our gardening services, respond to your inquiries, send you service-related communications, and comply with legal obligations. We may also use your information to send you promotional materials about our services, but you can opt out at any time.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our business, conducting our services, or serving our clients.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or call (713) 284-7739.

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Terms of Service

Effective Date: January 1, 2026

Service Agreement

By engaging Pure Garden Essence for gardening services, you agree to these terms and conditions. Our services include landscape design, installation, maintenance, plant care, and related gardening services as specified in individual service agreements.

Payment Terms

Payment terms will be specified in individual service contracts. Generally, design consultations require payment upon completion, installation projects require a deposit with balance due upon completion, and maintenance services are billed monthly or seasonally as agreed.

Service Limitations

Our services are subject to weather conditions, seasonal limitations, and plant availability. We will make reasonable efforts to complete work as scheduled, but delays due to weather, permit requirements, or other circumstances beyond our control may occur.

Warranties and Guarantees

We provide warranties on our installation work and plant materials as specified in individual contracts. Warranties are contingent upon proper maintenance and care following our recommendations. Natural disasters, extreme weather, or client neglect may void warranties.

Liability

Pure Garden Essence carries appropriate insurance for our operations. Our liability is limited to the value of services provided. We are not responsible for damage to underground utilities not properly marked or for pre-existing conditions not disclosed by the client.

Cancellation Policy

Service cancellations must be made at least 24 hours in advance. Design work completed prior to cancellation will be charged according to the agreed-upon rates. Installation projects may require cancellation fees to cover materials ordered and labor scheduled.

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Disclaimer

Effective Date: January 1, 2026

Service Results

While Pure Garden Essence strives to provide the highest quality gardening services, we cannot guarantee specific results due to the inherent variables in working with living plants and natural environments. Plant survival and growth depend on many factors including weather, soil conditions, proper maintenance, and environmental factors beyond our control.

Professional Advice

Our recommendations are based on professional experience and horticultural knowledge, but gardening involves inherent risks. We recommend following all care instructions and consulting with us if problems arise. We are not responsible for outcomes resulting from failure to follow our maintenance recommendations.

Property Considerations

Clients are responsible for ensuring we have accurate information about their property, including the location of underground utilities, property boundaries, and any restrictions or covenants. We are not responsible for damage resulting from inaccurate information provided by the client.

Weather and Natural Events

Gardening services and results may be affected by weather conditions, natural disasters, pest infestations, diseases, and other environmental factors beyond our control. We are not liable for damage or poor results caused by such natural events.

Third-Party Products

When we recommend or install third-party products such as irrigation systems, outdoor lighting, or hardscape materials, the manufacturers warranties apply. We are not responsible for defects in third-party products, though we will assist in warranty claims when possible.

Limitation of Liability

In no event shall Pure Garden Essence be liable for any indirect, incidental, special, or consequential damages arising from our services. Our total liability is limited to the amount paid for the specific services in question.